Virtual Lucy is an innovative digital healthcare platform for Virtual Triage. Built on the latest generation of technology, the platform is totally secure and allows you to communicate with experts for rapid advice and guidance.
The platform is currently available for MSK triage and provides an entire MSK solution, which includes the establishment of around 50 Private Practice Consultant Groups, a new nationwide diagnostics network, MDT (multi-disciplined teams), Physiotherapy and Digital Triage (including video, chat and telephone functionality), with a modern and easy to use patient portal.
Virtual Lucy also has a number of integrated services including:
Cloud based PACS (Picture Archive System – viewing capability for any diagnostics undertaken)
ICD-11 Diagnostic mapping
PROMS / PREMS (patient reported outcome / experience measures) automated collection and analysis
Your Online Virtual Triage Expert
Providing the Number 1 Virtual Service
Virtual Lucy meets all the needs of patients and consultants alike
The rapid Virtual Lucy system operates so that patients have a a specialist appointment within 48 hours - a significant difference to the usual 2 week wait or more
The enormous capacity of healthcare consultants and specialists available within the Virtual Lucy service provides patients with constant online support - whatever, wherever or whenever the issue
Virtual Lucy meets all NHS IT governance compliance, including certification to Cyber Essentials plus. VL is also compliant to all relevant Care Quality Commission (CQC), ISO9001 and ISO27001 requirements
WHAT IS VIRTUAL LUCY?
Virtual Lucy is an expert rehab application designed for patients. Using friendly technology, Virtual Lucy provides information to explain the patient’s injury in detail, as well as providing rehab information via desktop, IOS or Android apps.
Virtual Lucy is Healthcare Business Solution's UK Ltd pathway redesign for Virtual clinics; harnessing the expertise of our Orthopaedic Consultants and blending this with our ESP and Physio knowledge
Accessible from All Locations
The Virtual Lucy pathway is a unique and innovative pathway, which successfully provides the easy access and safety of first-line treatment of patients, within the comfort of their own home
Wherever the patient or clinician may be, the easy, yet secure, accessibility of the Virtual Lucy portal allows for quick and efficient response times. Providing these virtual, on-the-road diagnosis', there is reduced waiting times for both patients and clinicians, as well as reduced costs due to misdiagnosis or inessential treatments
HOW VIRTUAL LUCY WILL HELP YOU
Whatever, Wherever, Whenever
The VL Pathway successfully and safely brings first line treatment to patients within the comfort of their own home
Our team has experience of managing over 20,000 patients though our existing clinics
Cost savings to commissioners by harnessing digital efficiencies are likely to be 10-40% over traditional approaches
Patients have a consultant making decisions on diagnosis and rehabilitation
Patients see the right person, at the right time, for a diagnosis or rehabilitation
Has over 200 standardised, evidence-based protocols for adults and children
On average, a 57% reduction of patients attending outpatient clinics