Virtual Lucy

Virtual Lucy is an innovative digital healthcare platform for Virtual Triage. Built on the latest generation of technology, the platform is totally secure and allows you to communicate with experts for rapid advice and guidance.


The platform is currently available for MSK triage and provides an entire MSK solution, which includes the establishment of around 50 Private Practice Consultant Groups, a new nationwide diagnostics network, MDT (multi-disciplined teams), Physiotherapy and Digital Triage (including video, chat and telephone functionality), with a modern and easy to use patient portal. 


​Virtual Lucy also has a number of integrated services including:

  • Cloud based PACS (Picture Archive System – viewing capability for any diagnostics undertaken)

  • ICD-11 Diagnostic mapping

  • PROMS / PREMS (patient reported outcome / experience measures) automated collection and analysis

Your Online Virtual Triage Expert

Providing the Number 1 Virtual Service

Virtual Lucy meets all the needs of patients and consultants alike

Fast Performance

The rapid Virtual Lucy system operates so that patients have a a specialist appointment within 48 hours - a significant difference to the usual 2 week wait or more

Online Support

The enormous capacity of healthcare consultants and specialists available within the Virtual Lucy service provides patients with constant online support - whatever, wherever or whenever the issue

Top Security

Virtual Lucy meets all NHS IT governance compliance, including certification to Cyber Essentials plus.  VL is also compliant to all relevant Care Quality Commission (CQC), ISO9001 and ISO27001 requirements


Virtual Lucy is an expert rehab application designed for patients. Using friendly technology, Virtual Lucy provides information to explain the patient’s injury in detail, as well as providing rehab information via desktop, IOS or Android apps.

Virtual Lucy is Healthcare Business Solution's UK Ltd pathway redesign for Virtual clinics; harnessing the expertise of our Orthopaedic Consultants and blending this with our ESP and Physio knowledge

Accessible from All Locations

The Virtual Lucy pathway is a unique and innovative pathway, which successfully provides the easy access and safety of first-line treatment of patients, within the comfort of their own home

Wherever the patient or clinician may be, the easy, yet secure, accessibility of the Virtual Lucy portal allows for quick and efficient response times. Providing these virtual, on-the-road diagnosis', there is reduced waiting times for both patients and clinicians, as well as reduced costs due to misdiagnosis or inessential treatments


Whatever, Wherever, Whenever

The VL Pathway successfully and safely brings first line treatment to patients within the comfort of their own home

Our team has experience of managing over 20,000 patients though our existing clinics

Cost savings to commissioners by harnessing digital efficiencies are likely to be 10-40% over traditional approaches

Patients have a consultant making decisions on diagnosis and rehabilitation

Patients see the right person, at the right time, for a diagnosis or rehabilitation

Has over 200 standardised, evidence-based protocols for adults and children

On average, a 57% reduction of patients attending outpatient clinics 

Get in Touch

Healthcare Business Solutions UK Ltd

Pure Offices Nottingham,

Sherwood Park,

Lake View Drive,


NG15 0DT

Tel: 0845 619 0632

Contact Email:

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2019 By Healthcare Business Solutions (UK) Ltd

Pure Offices Nottingham,

Sherwood Park,

Lake View Drive,


NG15 0DT

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