Virtual Lucy is HBSUK's innovative digital healthcare platform for Virtual Triage. Built on the latest generation of technology, the platform is totally secure and allows you to communicate with experts for rapid advice and guidance.
Virtual Lucy is our expert triage application designed to support patients through their assessment and treatment. It combines our extensive clinical network with modern technology to ensure that patients get the best out of their journey to recovery. We design streamline patient-centric pathways that are evidence-based and effective.
The patients journey starts with self-referral via our digital triage expert followed by an online appointment booking with the correct specialist from our network of over 400 clinicians. Patients then have an accelerated clinical assessment in less than 72 hours and can be sent for diagnostics, rehabilitation or surgical intervention, or a combination of the above.
The patient portal allows patients to review their notes and progress, and provides direct access to a clinician at the click of a button.
Virtual Lucy also has a number of integrated services including:
Cloud based PACS (Picture Archive System – viewing capability for any diagnostics undertaken)
ICD-10 Diagnostic mapping
Integrated Rehabilitation app (Desktop, IOS, Android), which allows for customised rehab plans, interactive chat function and pain score flag so the clinician and patient can keep track of progress
PROMS / PREMS (patient reported outcome / experience measures) automated collection and analysis
Your Online Virtual Triage Expert
Providing the Number 1 Virtual Service
Virtual Lucy meets all the needs of patients and consultants alike
Accelerated Specialist Appointment
All patients are offered a specialist assessment within 72 hrs of self referral. A staggering difference to the current waiting times to even see a GP.
The enormous capacity of healthcare consultants and specialists available within the Virtual Lucy service provides patients with constant online support - whatever, wherever or whenever the issue
Virtual Lucy meets all NHS IT governance compliance, including certification to Cyber Essentials plus. VL is also compliant to all relevant Care Quality Commission (CQC), ISO9001 and ISO27001 requirements
HOW VIRTUAL LUCY WILL HELP YOU
Whatever, Wherever, Whenever
The VL Pathway successfully and safely brings first line treatment to patients within the comfort of their own home
Our team has experience of managing over 20,000 patients though our existing clinics
Cost savings to commissioners by harnessing digital efficiencies are likely to be 10-40% over traditional approaches
100% of patients have access to a multi-disciplinary team if needed
100% of patients see the right person, at the right time, for a diagnosis or rehabilitation
Provides 120 standardised, evidence-based protocols
On average, a 57% reduction of patients attending outpatient clinics